Complaints Policy

The Editorial Board will promptly and constructively react and respond to all complaints. The Editorial Board of the journal “Visnyk of Vinnytsia Politechnical Institute” will study the specific case of the complaint in accordance with its nature and complexity, and any decision made will take into account the recommendations provided by the Committee on Publication Ethics (COPE).

Suggestions or complaints are to be sent to the journal’s e-mail address visnykvpi@gmail.com. All messages will be considered during 30 working days. However, depending on the degree of complexity of the complaint, the time for resolving the problem may be extended.

The complaint must be succinct, specific, and contain enough data to demonstrate any possible fault to the journal’s publication ethics. If possible, complimentary documents as evidence of the particular request should also be provided.

Complaints beyond the journal’s capabilities like personal complaints against authors, editors, reviewers or the journal’s editorial board shall receive an answer that indicates the reasons why the complaint has been regarded as beyond the journal’s responsibility. In addition, the journal will refrain from undertaking the pertinent inquiry when complaints are addressed in an offensive, threatening or defamatory manner.