Neural Network Method for Emotion Speech State Recognition in Contact Centre Systems Based on CNN-BiLSTM Architecture with a Modified Attention Mechanism. Вісник ВПІ [Internet]. 2026 Jul. 6 [cited 2026 Oct. 11];(3):52-60. Available from: https://visnyk.vntu.edu.ua/index.php/visnyk/article/view/3514